We did Sapa, Hà Giang, Cao Bang, Hà Long and airport transfer. They were the most incredible trips and all organised without any stress. We stayed here in between trips... read more and the private rooms were so clean and comfortable beds. The staff were so helpful and informative. Big shout out to Quiny and Phong for there professional help.

  I actually recommended this agency to other friends because we had a good experience when we travelled with them for the 1st time but this second time has been completely... read more different. We only booked a bus from Hanòi to Tam Coc, and it was so disappointing. They were supposed to pick us up at 5 pm and that never happened, after an HR and a half a taxi fetched us and took us to the other side of the city where we waited in the taxi for one more hr. The agency did not take responsibility saying that the traffic was really bad, but actually some of our friends hired transport from another company, at the same time on the same date and they arrived in Tam Coc in less than 2 hrs. We felt ignored as they did not reply to our mssgs during the booking of the trip and the communication from the company was very poor, where they basically ignored our complaints about their unclear communication to focus blame on the traffic situation in Hanoi. The fact is, we ordered a bus to leave Hanoi at 5pm, and we left Hanoi in a bus at 7.30pm . Never recommending or travelling with this agency again.

  My wife and visited Vietnam in October and November 2019. We contacted Lily's Travel because they had stellar reviews here on TripAdvisor and arranged plans for the Mai Chau 2... read more Adventure (2 Days 1 night) with the help of Vani. Let me start by saying the staff at the office in Hanoi were very responsive and professional based on our interactions both online and in person.

Regarding the tour itself, the tour bus to Mai Chau via was modern, comfortable and clean. The tour guide made it clear what our schedule would be and there were no surprises. The homestay accommodations were somewhat average but the staff was friendly and it was obvious they were trying hard to satisfy the guests. After dinner there was some traditional dances performed and we were invited to participate in a few of them which was an unexpected but welcome experience.

We did two tours, one via bicycle to visit some local people and learn about their weaving and daily life and a second with a different guide visiting some higher elevation farms and villages in the surrounding mountainsides. It was raining both days and got pretty mucky on the mountain trails on the second day, so I’d say bring appropriate footwear if you opt for that tour. We generally enjoyed the tours but I have to admit they left us wanting a little more. Maybe we thought there would be more information about local village life, customs, or farming perhaps. For us we actually had the best time riding the bicycles around the various villages, interacting with the locals, and generally enjoying the slow pace of life in the countryside.

The main issue I had with this trip is unfortunately the main guide spoke only rudimentary English so he was not only hard to understand but it was like he was talking to a bunch of preschoolers. I my opinion a tour guide should have a command of the language he is giving the tour in and not struggle to communicate with the participants. Because we could not speak the local language but could only converse through our guide, this greatly limited our overall experience.

A second issue we had was the on the drive back to Hanoi for whatever reason the bus driver was driving very fast and in our opinion dangerously. He would pass on blind corners or with minimal time between oncoming traffic, cutting people off in the process and eliciting several gasps by the various scared passengers. I’m not sure if he had a deadline he was late for, but in my opinion the safety and security of the paying passengers should be paramount and not sacrificed in order to be on schedule for the next appointment.

I would probably have to describe this tour as low budget based on our experience. I realize that no tour is perfect and you get what you pay for, but in hindsight we would have been willing to pay more for a better guide and experience than this one. So while overall we had a great couple of days in Mai Chau, we feel it could have been better. I realize that Lily’s hires the tour operator and my not be associated directly with their business processes, but unfortunately who they choose to work with reflects on them as a business too.

  I booked a couple of tours and bus tickets with Lily's travel, and the experience was excellent and very pleasant.
Jackson, Khaled and Thang are very friendly and professional.
They... read more helped me plan my trip and my time, telling me all the tips and tricks to enjoy Hanoi and Vietnam. I got to go on a motorcycle road trip that they suggested and it was the highlight of my trip.
Lily's travel agency's staff is very knowledgeable; they provided me with all the info I needed, made my booking very easy and would even follow up with me after I left on my trip.
I booked a Ha long bay trip and a day trip to Ninh Binh and a bus ticket to Da Nang back and forth.
I booked a ticket to my friend who joined me while I was on a tour and Thang helped with the booking via Whatsapp.
It's so easy to book online with Lily's agency. He sent me an electronic invoice and I paid it online, while I was on my trip. Which made things very convenient.
I trust them and I vouch for them. It feels like a family and home away from home.
A wonderful experience for sure.
Highly recommended and the only travel agency I would use in Hanoi and Vietnam.

  First and foremost Lily Travel is excellent beyond expectation. For me to explain all the reasons for this statement would require more words than people want to read, so this... read more is the short version. Lily Travel and specifically Jasmine communicated with me for roughly a year as we planned, under her guidance, "our dream trip". Jasmine answered question after question and advised to what she believed would be best for my wife and me. The first part of our trip began in Hanoi and 12 days later we arrived in Hoi An. Jasmine arranged all the critical components of travel, the hotel, drivers, guides, cruises, trains and the list goes on. Our travel was without issue and we experienced great service and quality at every turn, from being picked up at Hanoi airport until being dropped off at An Bang Golden Beach Villas. Ten days later, without a hiccup, a driver picked us up for our transfer from Danang to Ho Chi Minh City for another six days prepared by Jasmine, and again perfect. Daily, Jasmine contacted us to ensure that our travels were going good, and of course because of her diligence, they were. Simply said, a wonderful tour agency supplying a top notch service. Well done and thanks!

  I was in Hanoi at around march 2020, I went to this agency trough a recommendation from a friend. The moment I walked in they were super friendly and welcoming.... read more
Kalhed, the one who helped me with all the tours and the bookings,really helped me form a good plan to travel in Vietnam because I was so lost, and then explaind to me with full detailes about every tour I was considering taking.
He helped me form a perfect plan to Sapa, Ha Giang, Ninh Binh and to my final destanation - Hue; everything perfectly planned- transportaition, food, guides, homestays, and even recommended me places to stay after the tours I was booking with the company (cares about not only thier benefits but also about my trip and gave me tips on everything).
After I booked they gave me a place to storage all my staff until I'll be back at Hanoi so I can calmly go without all my storage.
The transportaision was amazing, was always VIP, people that helpd me everywhere I went that I haven't felt lost for even one second and the best thing- was alawys in touch with Kalhed so everytime I wasn't sure about something- he would answer me strait away and fix all my problems (which honestly I didn't had much problems because it was so perfectly planned).
Moreover, would always check if I'm ok and if I'm having fun and when I had troubles at the end, did everything to fix them.
Truely, I can go on and on about how amazing my trip was, and how amazing was their service, but I will need 30 pages for that.
Thank you for amazing trips, most amazing service, and aspaciely Kalhed who really helped me a lot!!!
If you ever consider book a tour trough this company- I'll definetly recommend!
Thank you again for the kind and amazing service!!
If I'm in Vientnam once again- definatly will book at you're agency!!

  We booked two tours with Lily's, a city tour and another Ninh Binh day tour, both our tours were amazing. Our bookings were spontaneous as we walked into their office... read more and enquired about these tours.
The prices are reasonable and the quality is very good, for both our tours we were picked up from our hotel in a comfortable and luxurious van, they also provides us with bottled water and Lunch. Lunch was spectacular as we had many options.
The tour guides were well versed with the history and importance of each places, overall the experience was great.

  On our 2nd wedding anniversary,me and my wife planned to visit Vietnam.We contacted different local travel agents but could not got package both economywise and planwise.Than we came to know... read more about lily travel agency.We found their package quite reasonable and was covering allmost all places which we wanted to visit. Service was too the point.Sarah our tour manager was quite supportive and was always on the toe to help us even at 3 am in morning.All tourist be it solo or couple especially from india,I would recommend you to visit Vietnam through Lily's only. You will have memorable experience.

  Vannie really help us organize our trip in vietnam. She was really sympathic and had great communication skills. We were a group of 5 people and we went for 3-4... read more days in halong bay and then 2-3 days in Sapa. Everything went perfectly. When we returned to Hanoi, we went back to organise a 2 days trip with 2 more friends to Ninh Binh and we received the same very great service. Also, she was really availbable on What's app when we had question. One of our bus was late and she supported us and make the necessary call to be sure there was no problem. I recommend this place